Main Frame Tower Manager - TX Price : $Main Frame Tower Manager - TX
ANTICIPATED START DATE: Spring/Summer 2013
POSITIONS AVAILABLE: 1
WORK LOCATION: DFW, TX
Salary/BENEFITS: - $120k - $130k base + sign-on + Bonus & Relo Policy - Employees receive an annual benefit package valued at $23,000.
The primary areas of responsibility are the mainframe and Teradata environments along with Disaster Recovery and MQ Series across all platforms within the scope of the IBM Outsourcing Agreement.
Working as a Manager on the Infrastructure Outsourcing Governance team, manage a team of employees focused on meeting Client business objectives by building, maintaining and enhancing solid relationships with infrastructure service
providers and internal stakeholders.
Key objectives of this position include:
• Ensure delivery of contracted services
• Manage the service provider’s overall performance
• Forecast and aggregate demand to optimize resource utilization
• Analyze consumption and forecast spending to optimize financial performance
• Facilitate the evolution of Client’s IT environment to future state
• Build a strong working relationship with the service provider for the ultimate benefit of Client
Regular ongoing responsibilities of this position include:
• Review monthly management reports
• Review service levels and their effectiveness
• Validate service level reporting
• Serve as an escalation point for service delivery issues
• Review consumption of billable resources vs. contract baselines
• Discuss all significant service level failures, together with the Root Cause Analysis, the corrective action plans, and
progress on those plans
• Manage issues to resolution
• Evaluation and approval of new service requests
• Review status of open requests and projects
• Interface with service provider(s) in development of annual technology plans
A bachelor's degree in an IT or business discipline or equivalent work experience is required.
Experience for this role should include 3 to 5 years of managing complex IT contracts and relationships, or experience as an IT service provider managing customer accounts and relationships.
Mainframe technical background and experience desired, but an understanding of the technology and its applications is necessary.
The individual should demonstrate the capacity to understand complex issues and initiatives and should be able to sustain communication on these topics with business- and technology-savvy individuals.
This criterion may be established through proven experience in the management of key business projects and initiatives, as well as experience in negotiating or managing service provider relationships.
Other relevant skills include:
Understanding of the technology or service delivered by the service provider(s)
Strong dispute resolution and mediation skills to handle issue escalation and to drive win-win outcomes for both parties
Strong ability to communicate with IT users and business leaders to understand requirements, expectations and value measures
Ability to work collaboratively with both sides to build the appropriate relationship framework and to operate under it
Interpersonal relationship strengths for managing disputes and driving changes in service provider behaviors, and creating a working environment where service providers meet expectations and performance goals
The successful candidate will possess excellent oral and written communication skills as well as good team building, conflict resolution, and decision-making skills.
Adjust readily to multiple demands and shifting priorities.
Manage significant workload, remove barriers and influence events to achieve results.
Lead and monitor resources and work efforts across teams and drive the results of team efforts.
THANKS, Paul DeDea - Recruiting Partner w/ASAP
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