SAP CRM Process Lead Price : $SAP CRM Process Lead
Primary Location: US-Texas-Fort Worth
$130k / bonus / relo
The Principal Systems Specialist - SAP CRM Process Lead
The selected candidate for this position is expected to join the Business Systems Modernization (BSM) program and perform in a key functional advisory role supporting the design and implementation of SAP’s Customer Relationship Management (CRM) Application.
The Principal Systems Specialist - SAP CRM Process Lead supports the implementation and maintenance of the SAP Customer Relationship Management (CRM) solution.
Executes the planning, analysis, design, configuration, development, integration, maintenance, system upgrades, and enhancements associated within the BSM implementation SAP’s Customer Relationship Management (CRM) Application.
Identifies and evaluates process, interface, and conversion risks and develops controls to adequately mitigate the risks of the BSM implementation.
Collaborates with the security organization to incorporate adequate security controls into overall design and configuration.
Documents the solution design and aids in development and delivery of end user training.
Creates test scripts and drives the integration/regression testing of the solution during the Client BSM implementation.
Adheres to the various Client BSM PMO guidelines and drive towards to achieving the required BSM project milestones.
Upon solution implementation, assists in stabilizing and transitioning to Client IT SAP support organization. Conducts knowledge transfer from consultants to current IT SAP support staff to help support the solution.
Supports and sustains the implemented solution as part of the IT SAP support organization.
Bachelor’s Degree in Management Information Systems, Computer Science or equivalent degree plan or equivalent work experience is required.
12 + years total IT experience is preferred.
Multiple SAP CRM implementation and support experience with hands on CRM configuration/ Solution Design and Project Management Experience is required.
Expertise and leadership in building best practice, customer support solutions is preferred.
Ability to drive the business Strategy/ IT capability and follow through the delivery and support of solution for customer support organization is required.
Solid understanding of online/web shop solutions of customers using SAP CRM and experience trouble shooting data synchronization between SAP CRM and SAP ECC is required.
Demonstrated success in customer facing roles and in meeting customer expectation and delivery dates
Demonstrated effective communication skills
Ability to work well in a team environment
Special focus in SAP Service Management module preferred- With process and solution focus on
User provisioning solution/ Customer Master data management/Warranty Management/ Reverse logistics/ Customer Complaints/ Field Service Management / Customer Training and Technical Publications Distribution
Aerospace and Defense background and experience supporting a spares business process
CMMI. Six Sigma, Project Management experience.
THANKS, Paul DeDea - Recruiting Partner w/ASAP
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